HUIT Status

HarvardSites Loading Issue

Investigating - HUIT is investigating an intermittent issue affecting access to some (less than 50) sites running on the HarvardSites platform.

As of this notice, this issue is only impacting individuals who are on Harvard campus networks and visiting a bare domain. A suggested temporary workaround is to advise the user to add “www.” to the url. e.g. www.huit.harvard.edu
Oct 30, 2025 - 13:20 EDT

Active Directory Operational

Active Directory [On-Prem] Operational

Azure Active Directory Operational

Adobe Operational

Adobe Creative Cloud Operational

Adobe Document Cloud Operational

Alumni Affairs Applications Operational

Canvas Operational

Campus Services Applications Operational

Collaboration & Sharing Services Operational

CA Shared Drives Operational

DropBox Operational

FAS Shared Drives Operational

Google Apps Calendar Operational

Google Apps Drive Operational

Harvard Slack Grid Operational

Microsoft OneDrive Operational

Microsoft Teams Operational

Secure File Transfer Operational

Sharepoint Operational

Crimson Print Operational

Data Center Services Operational

Data Management Services Operational

Financial Data Warehouse Operational

HART Operational

HR Data Warehouse Operational

Informatica Platform Operational

QlikView Platform Operational

Duo Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Email Services Operational

Google Apps Gmail Operational

Office 365 Email & Calendar Operational

Proofpoint Operational

FAS Admin Applications Operational

Financial Applications Operational

BUY-TO-PAY Powered by JAGGAER Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle eBusiness Suite Operational

Harvard Web Publishing Platforms Degraded Performance

CampusPress Operational

OpenScholar Operational

HarvardSites Drupal Degraded Performance

HarvardKey Operational

HarvardKey Authentication Operational

Harvard Guest Authentication and Self-Service Operational

HarvardKey Self-Service Operational

HR Applications Operational

Aurora HR Operational

Harvard Careers Operational

Harvard Training Portal Operational

PeopleSoft Operational

Careers@Harvard Operational

Library Technology Systems Operational

Alma Operational

DASH Operational

EzProxy Operational

HOLLIS (Primo) Operational

ILLiad Operational

Leganto Operational

LibAnswers Operational

LibGuides Operational

my.harvard - Enterprise Student Systems (ESS) Operational

Network Services Operational

VPN Operational

Wired Networking Operational

Wireless Networking Operational

Research Administration & Compliance Systems Operational

Agreements-DUA Operational

Data Safety Operational

ESTR-IRB Operational

GMAS Operational

OAIR Operational

PI Dashboard Operational

Research Administration Portal Operational

Service Management Operational

ServiceNow Operational

Sponsored Research Applications Operational

Teaching & Learning Platforms Operational

Harvard Wiki Operational

Learning Experience Platform (LXP) Operational

Panopto Operational

Poll Everywhere Operational

Qualtrics Operational

Telecommunication Systems Operational

Utilities Operational

Electricity Operational

Water Operational

Other Utilitiies Operational

Zoom Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

HarvardSites Drupal deployment (10/31) Oct `31`, `2025` `01:00`-`08:00` EDT

The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code on Friday, October 31st, from 1:00 AM ET to 8:00 AM ET. Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.
Posted on Oct 29, 2025 - 16:42 EDT

Harvard Voicemail Maintenance Oct `31`, `2025` `21:00` - Nov `1`, `2025` `06:00` EDT

On Friday, October 31 at 9:00 PM, we will be conducting maintenance on the Harvard Phone voicemail servers to update software.

We do not anticipate any impact to service. This maintenance will conclude on Saturday, 11/1 by 6:00 AM.

If you have any questions or concerns, please contact the HUIT Service Desk at (617)495-7777 or send an email to ithelp@harvard.edu
Posted on Oct 27, 2025 - 13:22 EDT

HarvardSites Drupal deployment (11/3) Nov `3`, `2025` `01:00`-`08:00` EST

The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code on Monday, November 3rd, from 1:00 AM ET to 8:00 AM ET. Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.
Posted on Oct 29, 2025 - 16:42 EDT

HarvardSites Drupal deployment (11/4) Nov `4`, `2025` `01:00`-`08:00` EST

The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code on Tuesday, November 4th, from 1:00 AM ET to 8:00 AM ET. Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.
Posted on Oct 29, 2025 - 16:43 EDT

HarvardSites Drupal deployment (11/5) Nov `5`, `2025` `01:00`-`08:00` EST

The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code on Wednesday, November 5th, from 1:00 AM ET to 8:00 AM ET. Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.
Posted on Oct 29, 2025 - 16:45 EDT

HarvardSites Drupal deployment (11/6) Nov `6`, `2025` `01:00`-`08:00` EST

The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code on Thursday, November 6th, from 1:00 AM ET to 8:00 AM ET. Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.
Posted on Oct 29, 2025 - 16:46 EDT

HarvardSites Drupal deployment (11/7) Nov `7`, `2025` `01:00`-`08:00` EST

The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code on Friday, November 7th, from 1:00 AM ET to 8:00 AM ET. Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.
Posted on Oct 29, 2025 - 16:47 EDT

Past Incidents

Oct 30, 2025

Unresolved incident: HarvardSites Loading Issue.

Oct 29, 2025

HarvardSites Drupal deployment (10/29)

Completed - The scheduled maintenance has been completed.
Oct 29, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 17:00 EDT

Scheduled - The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code on Wednesday, October 29th, from 5:00 PM ET to 8:00 PM ET. Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.
Oct 29, 16:40 EDT

Microsoft Outlook for the Web and Plugin Issues

Resolved - Microsoft has confirmed that the issue impacting Outlook on the Web, and some plugins is now resolved.
Oct 29, 19:56 EDT

Monitoring - Microsoft is reporting that some users may experience issues when accessing Outlook for the Web as well as some Outlook plugins, like Zoom. In the meantime please create meetings in Zoom directly if needed. We will provide an update when Microsoft completes their fix.
Oct 29, 13:59 EDT

Oct 28, 2025

Kiteworks Secure File Transfer Maintenance

Completed - The scheduled maintenance has been completed.
Oct 28, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 18:00 EDT

Scheduled - There is a planned maintenance event for Harvard’s Kiteworks Secure File Transfer Service on Tuesday, October 28, 2025, at 6:00PM EST. The Kiteworks Secure File Transfer service will be unavailable from 6:00PM – 8:00PM. The purpose of this maintenance window is to install security updates for the Kiteworks service. This is expected to take the full two-hour window and there will be no changes to the end user interface or experience.

A reminder that Microsoft Outlook Encryption is available for use for M365 email users to send encrypted emails and files up to 150MBs in size. This service supports Level 4 data and below. To get started with Microsoft Outlook Encryption, review our Send an Encrypted Email in Outlook knowledge article.
Oct 22, 17:20 EDT

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

Harvard Phone Maintenance (10/25)

Completed - The scheduled maintenance has been completed.
Oct 25, 04:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:30 EDT

Scheduled - Harvard Phone will be undergoing maintenance from 12:30 AM to 4:30 AM on Saturday, October 25. We do not expect this work to result in any service disruptions.
Oct 14, 09:57 EDT

Oct 24, 2025

Oracle e-Business Suite Quarterly Patching

Completed - The scheduled maintenance has been completed.
Oct 24, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 20:00 EDT

Scheduled - On Friday, October 24th, from 8:00PM to 11:00PM, HUIT will be executing the standard security Oracle patches.

The following affected modules will be unavailable during this time:
Accounts Payable, Accounts Payable Adjustment Form for Assets, Accounts Receivable, iReceivables & Collections, Cash Management (CMRA), Chart Security Maintenance Application (CSMA), Fixed Assets, General Ledger, GL Posted Cost Redistribution Tool (GL-PCR), Web ADI, Web Reimbursement History Inquiry, and iPro Requisition History Inquiry.
Oct 23, 16:26 EDT

Harvard Phone Maintenance (10/23)

Completed - The scheduled maintenance has been completed.
Oct 24, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:00 EDT

Scheduled - On Thursday, October 23rd at 5:00PM, we will be conducting maintenance on the Harvard Phone voicemail servers to update software.

During this maintenance, there will be brief outages to voicemail while we move from the primary to the secondary server, and then when we move back to the primary server. Any service interruptions will take place after 11:00PM and conclude on Friday, 10/24 by 6:00AM.
Oct 17, 11:03 EDT

Oct 23, 2025

Oracle e-Business Suite Quarterly Patching

Completed - The scheduled maintenance has been completed.
Oct 23, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 20:00 EDT

Scheduled - On Thursday, October 23rd, from 8:00PM to 11:00PM, HUIT will be executing the standard security Oracle patches.

The following affected modules will be unavailable during this time:
Accounts Payable, Accounts Payable Adjustment Form for Assets, Accounts Receivable, iReceivables & Collections, Cash Management (CMRA), Chart Security Maintenance Application (CSMA), Fixed Assets, General Ledger, GL Posted Cost Redistribution Tool (GL-PCR), Web ADI, Web Reimbursement History Inquiry, and iPro Requisition History Inquiry.
Oct 23, 16:26 EDT

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

AWS Regional Outage impacting Canvas, Qualtrics and other HUIT services

Resolved - The extended outage to Amazon Web Services (AWS) has been resolved, and Canvas service has been restored. Other HUIT services affected by today’s outage are also fully restored.

HUIT will continue to closely monitor system performance. If you experience any further issues, please contact the HUIT Service Desk.

We apologize for the disruption caused by today’s extended outage and appreciate your patience as we worked with our vendors to restore service.
Oct 20, 19:16 EDT

Update - Canvas is still unavailable and other HUIT services are experiencing performance issues due to an extended Amazon Web Services (AWS) outage. Although AWS has identified the root cause, they are still working to restore service.

We understand that this extended outage has been disruptive, and we sincerely apologize for the inconvenience.
Oct 20, 17:38 EDT

Monitoring - Amazon Web Services (AWS) continues to see improvements in their environment but currently has no estimated time of resolution. The services listed below remain unavailable or are experiencing performance issues:
Adobe Creative Cloud
Canvas
HUIT Jira
HUIT Confluence
Harvard Wiki
Harvard AI Sandbox
Panopto
Qualtrics
Smartsheet

If you experience access or performances issues with other IT services, please contact the HUIT Service Desk. We sincerely apologize for the inconvenience.
Oct 20, 16:22 EDT

Update - Amazon Web Services (AWS) is continuing work to restore service but currently has no estimated time of resolution. The services listed below remain unavailable or are experiencing performance issues.
Adobe Creative Cloud
Canvas
HUIT Jira
HUIT Confluence
Harvard Wiki
Harvard AI Sandbox
Panopto
Qualtrics
Smartsheet

If you experience access or performances issues with other IT services, please contact the HUIT Service Desk. We sincerely apologize for the inconvenience.
Oct 20, 13:31 EDT

Update - Due to the ongoing Amazon Web Services (AWS) outage, several HUIT services remain unavailable or are experiencing performance issues. AWS has identified the root cause and is working to restore service.

Currently identified impacted services include:
Adobe Creative Cloud
Canvas
HUIT Jira
HUIT Confluence
Harvard Wiki
Panopto
Qualtrics
Smartsheet
Oct 20, 12:12 EDT

Investigating - Due to an Amazon Web Services (AWS) outage, several HUIT services including Canvas and Qualtrics are currently unavailable or experiencing performance issues. The AWS outage is a widespread issue not specific to Harvard.

Currently identified impacted services include:
Canvas
Qualtrics
Panopto
Oct 20, 10:28 EDT

Oct 19, 2025

No incidents reported.

Oct 18, 2025

Electrical Power Outage Notice for Gutman Library (10/17)

Completed - The scheduled maintenance has been completed.
Oct 18, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:00 EDT

Scheduled - From Friday, October 17, 2025, at 7:00 PM to Saturday, October 18, 2025, at 12:00 AM, midnight, there will be partial building electrical outage of normal electric power to Gutman Library.

The purpose of this scheduled electrical outage is for a contractor to install new electrical equipment into the main electrical switchboard at Gutman Library.
Oct 16, 11:10 EDT

Oct 17, 2025

Oct 16, 2025

Campus Network Issues

Resolved - Campus network connections have returned to normal operations.
Oct 16, 16:21 EDT

Monitoring - The network interruption was due to a brief outage from an upstream provider. All wired and wireless services have since stabilized. We will continue to monitor the situation.

If you continue to have issues, please contact the HUIT Service Desk at (617)495-7777 or by emailing ithelp@harvard.edu
Oct 16, 14:30 EDT

Update - Initial indications are that this is related to regional internet outage external to our network. We will continue to investigate and monitor the situation.
Oct 16, 14:10 EDT

Investigating - HUIT is aware of intermittent network disruptions across campus. Networking teams are investigating and we will provide an update as soon as more information is available.
Oct 16, 13:52 EDT

Scheduled Maintenance

HarvardSites Drupal deployment (10/31) Oct 31, 2025 01:00-08:00 EDT

Harvard Voicemail Maintenance Oct 31, 2025 21:00 - Nov 1, 2025 06:00 EDT

HarvardSites Drupal deployment (11/3) Nov 3, 2025 01:00-08:00 EST

HarvardSites Drupal deployment (11/4) Nov 4, 2025 01:00-08:00 EST

HarvardSites Drupal deployment (11/5) Nov 5, 2025 01:00-08:00 EST

HarvardSites Drupal deployment (11/6) Nov 6, 2025 01:00-08:00 EST

HarvardSites Drupal deployment (11/7) Nov 7, 2025 01:00-08:00 EST

Past Incidents

HarvardSites Drupal deployment (10/31) Oct `31`, `2025` `01:00`-`08:00` EDT

Harvard Voicemail Maintenance Oct `31`, `2025` `21:00` - Nov `1`, `2025` `06:00` EDT

HarvardSites Drupal deployment (11/3) Nov `3`, `2025` `01:00`-`08:00` EST

HarvardSites Drupal deployment (11/4) Nov `4`, `2025` `01:00`-`08:00` EST

HarvardSites Drupal deployment (11/5) Nov `5`, `2025` `01:00`-`08:00` EST

HarvardSites Drupal deployment (11/6) Nov `6`, `2025` `01:00`-`08:00` EST

HarvardSites Drupal deployment (11/7) Nov `7`, `2025` `01:00`-`08:00` EST