HUIT Status

Update - The wireless network remains stable. Earlier today we received a patch from our network vendor to provide a long-term resolution to recent performance issues. The patch will be deployed early tomorrow morning, Friday, September 24, between 2:00 and 4:00 AM. During this time users may experience intermittent outages that are not expected to last more than 20-30 minutes.

Following the deployment of the patch, we will closely monitor network performance throughout the day. If you continue to experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu or ithelp@harvard.edu
Sep 23, 15:02 EDT

Update - The wireless network remains stable. We are continuing to monitor performance. If you experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 20, 16:13 EDT

Update - The wireless network has been stable through the weekend and this morning. We are continuing to monitor performance. If you experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 20, 10:17 EDT

Monitoring - The wireless network remains stable. We are continuing to monitor performance. If you experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 17, 16:15 EDT

Update - The wireless network remains stable. We are continuing to monitor speeds closely. If you experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 17, 08:55 EDT

Update - The wireless network has remained stable throughout the day, and we are continuing to monitor speeds closely. If you experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 16, 17:05 EDT

Update - Last night we implemented a vendor software update to fix the cause of this issue. HUIT teams are currently monitoring wireless network speeds in various locations across campus to evaluate the success of this update. If you continue to experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 16, 09:27 EDT

Identified - HUIT has identified the problem with the campus wireless network, and we are awaiting a vendor software update to fix it. The wireless network is accessible, but you may experience slow speeds, particularly when using Zoom or streaming video. We apologize for the inconvenience and encourage you to please report any areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 15, 16:56 EDT

Investigating - Wireless Network Services are currently experiencing issues. Most people will experience slow wireless performance on campus (e.g., when using Zoom or streaming services). HUIT is aware and actively investigating the problem.
Sep 15, 16:06 EDT

Canvas Operational

Email Services Operational

Office 365 Email & Calendar Operational

Google Apps Gmail Operational

my.harvard - Enterprise Student Systems (ESS) Operational

Network Services Operational

Zoom Operational

HarvardKey Operational

Duo Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Identity & Access Management Services Operational

Collaboration & Sharing Services Operational

Sharepoint Operational

Google Apps Calendar Operational

Google Apps Drive Operational

CA Shared Drives Operational

FAS Shared Drives Operational

Microsoft OneDrive Operational

Secure File Transfer Operational

Microsoft Teams Operational

DropBox Operational

Teaching & Learning Platforms Operational

Harvard Wiki Operational

Qualtrics Operational

Other Teaching & Learning Platforms Operational

Service Management Applications Operational

Harvard Web Publishing Platform Operational

Library Technology Systems Operational

Alma Operational

HOLLIS (Primo) Operational

DASH Operational

EzProxy Operational

ILLiad Operational

Leganto Operational

LibAnswers Operational

LibGuides Operational

HR Applications Operational

PeopleSoft Operational

Harvard Training Portal Operational

Harvard Careers Operational

Aurora HR Operational

Financial Applications Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle Financial Apps Operational

FieldGlass Operational

BUY-TO-PAY Powered by JAGGAER Operational

Sponsored Research Applications Operational

Alumni Affairs Applications Operational

Campus Services Applications Operational

FAS Admin Applications Operational

Telecommunication Systems Operational

Data Center Services Operational

Data Management Services Operational

HART Operational

QlikView Platform Operational

Financial Data Warehouse Operational

HR Data Warehouse Operational

Informatica Platform Operational

Collibra Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2021

Wireless Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 02:00 EDT

Scheduled - Earlier today (9/23) we received a patch from our network vendor to provide a long-term resolution to recent performance issues. The patch will be deployed early tomorrow morning, Friday, September 24, between 2:00 and 4:00 AM. During this time users may experience intermittent outages that are not expected to last more than 20-30 minutes.

Following the deployment of the patch, we will closely monitor network performance throughout the day. If you continue to experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu and submit a ticket to ithelp@harvard.edu
Sep 23, 15:13 EDT

Sep 23, 2021

Unresolved incident: Wireless Network Speed - Monitoring.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

Crimson Print Service is Degraded

Resolved - Crimson Print Services have been restored. If you have any other Crimson Print related issues, please submit a ticket to ithelp@harvard.edu. Thank you.
Sep 20, 16:37 EDT

Investigating - Crimson Print Service is Degraded. HUIT is aware and actively investigating the problem.
Sep 20, 11:15 EDT

CyberArk Authentication Service Unavailable

Resolved - CyberArk service has been restored. If you are still encountering issues with CyberArk, please reach out to IT Security Operations.
Sep 20, 11:48 EDT

Identified - HUIT has identified a solution and is currently reaching out to affected users.
Sep 20, 11:21 EDT

Investigating - CyberArk service is currently experiencing issues, impacting authentication for all applications using CyberArk. HUIT is aware and actively investigating the problem.
Sep 20, 10:21 EDT

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

O365 New Account Provisioning

Resolved - The script edits are working, a backlog of changes will cause expected provisioning delays but the script is now connecting to HUIT Exchange without issue and is processing and will soon be back to normal operation. Issue should now be resolved
Sep 17, 18:46 EDT

Update - We have narrowed down the issue to a connection problem with License provisioning scripts. Edits have been made and we've confirmed connection to HUIT Exchange. We have since re-run the script and it's catching up on changes. We will check on the status as the script works through the backlog.
Sep 17, 18:11 EDT

Investigating - New email accounts currently cannot be provisioned on Office 365, HUIT Teams are investigating the issue.
Sep 17, 17:01 EDT

Sep 16, 2021

Accellion Kiteworks Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:00 EDT

Scheduled - The Accellion Kiteworks Secure File Transfer Service will be unavailable on the evening of September 16th from 6pm to 8pm.

The system will be upgraded to version 7.5.1 which contains changes and improvements to the administrative console.
Sep 16, 11:48 EDT

HarvardKey Authentication is Degraded

Resolved - This intermittent service degradation has been resolved.
Sep 16, 13:23 EDT

Investigating - HarvardKey authentication service is degraded at this time. Some users may experience intermittent authentication errors when logging in to HarvardKey applications. Please try logging in again. If repeated attempts still do not let you in, please submit a ticket with the URL of the application you are trying to access to ithelp@harvard.edu.
Sep 16, 13:09 EDT

Sep 15, 2021

Sep 14, 2021

PeopleSoft Login Troubleshooting

Resolved - The PeopleSoft platform is back to normal operations. We apologize for any inconvenience this may have caused.
Sep 14, 10:07 EDT

Monitoring - PeopleSoft is experiencing intermittent login issues. HUIT is actively investigating. In the meantime, it is recommended to try using an incognito browser window or clear your browser's cache and cookies.

If you continue to experience issues logging in to PeopleSoft please reach out to the HUIT Service Desk.
Sep 13, 15:23 EDT

Sep 13, 2021

PeopleSoft Maintenance – Planned release this weekend

Completed - The scheduled maintenance has been completed.
Sep 13, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:01 EDT

Scheduled - PeopleSoft and all external system transmissions will be unavailable starting on Friday, Sept 10 at 5:00 p.m. until Monday, Sept 13 at 8:00 a.m. (at the latest) due to the 2021 Fall release.

Users will not be able to access the system to report or approve time/absences, make changes to employee records, or send new hire transmits from Harvard Careers during this period. Although PeopleSoft will be unavailable, you will still be able to access your most recent W-2s by visiting ADP.

If the work completes sooner than that, there will be an update to this post.
Sep 7, 09:38 EDT

Sep 12, 2021

No incidents reported.

Sep 11, 2021

TWS Maintenance - TWS Application upgrade to 9.5

Completed - The scheduled maintenance has been completed.
Sep 11, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 10:03 EDT

Update - This planned maintenance has been rescheduled for 9/11/2021.
Aug 13, 16:45 EDT

Scheduled - TWS Production Environment upgrade activity is planned for this weekend starting on Saturday, Sept 11th at 10:00 AM and is expected to finish by 6:00 PM. Approximately 8 hours outage is expected. No ad-hoc requests for loads will be accommodated during this time. Scheduled loads are expected to run except for GMAS workstations identified. GMAS workstations will be released after the upgrade is complete ideally by 6:00 pm and then the jobs on the schedule will get executed.

We apologize for the disruption. We hope to make this outage as short as possible. TWS activity will complete by Saturday, Sept 11, by 6: 00pm at the latest, but hopefully sooner.
Sep 11, 13:03 EDT

Sep 10, 2021

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