All Systems Operational
Canvas ? Operational
Email Services Operational
Office 365 Email & Calendar ? Operational
Google Apps Gmail ? Operational
my.harvard - Enterprise Student Systems (ESS) ? Operational
Network Services ? Operational
Zoom Operational
HarvardKey Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Identity & Access Management Services ? Operational
Collaboration & Sharing Services Operational
Sharepoint Operational
Google Apps Calendar Operational
Google Apps Drive Operational
CA Shared Drives ? Operational
FAS Shared Drives ? Operational
Microsoft OneDrive Operational
Secure File Transfer ? Operational
Microsoft Teams Operational
DropBox Operational
Teaching & Learning Platforms Operational
Harvard Wiki ? Operational
Qualtrics ? Operational
Other Teaching & Learning Platforms ? Operational
Service Management Applications Operational
Harvard Web Publishing Platform ? Operational
Library Technology Systems Operational
Alma ? Operational
HOLLIS (Primo) ? Operational
DASH ? Operational
EzProxy Operational
ILLiad ? Operational
Leganto Operational
LibAnswers ? Operational
LibGuides ? Operational
HR Applications Operational
PeopleSoft Operational
Harvard Training Portal Operational
Harvard Careers Operational
Aurora HR Operational
Financial Applications Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle Financial Apps ? Operational
FieldGlass ? Operational
BUY-TO-PAY Powered by JAGGAER ? Operational
Sponsored Research Applications ? Operational
Alumni Affairs Applications ? Operational
Campus Services Applications Operational
FAS Admin Applications Operational
Telecommunication Systems ? Operational
Data Center Services ? Operational
Data Management Services ? Operational
HART ? Operational
QlikView Platform Operational
Financial Data Warehouse Operational
HR Data Warehouse Operational
Informatica Platform Operational
Collibra Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PeopleSoft will be unavailable this weekend for maintenance and updates, starting on Friday, May 20 at 5:00PM. Users will not be able to access the system to report or approve time/absences, make changes to employee records, or send transactions to PeopleSoft from Harvard Careers, Aurora or Wasabi during this period. See https://peoplesoftinfo.hrapps.harvard.edu/home for details on expected key changes.
Posted on May 17, 10:52 EDT
The Kiteworks Secure File Transfer Service will be unavailable from 6pm to 8pm Monday May 23rd.

Purpose of this maintenance window:
Kiteworks has implemented a change that affects how inactive accounts are handled. With this change, inactive accounts will be deleted after 30 days. For security purposes, this is a required change and cannot be adjusted.


User Impact:
After this update, all activity history will be cleared upon inactive status and deletion. An account is marked inactive after 30 days with no activity. A clean account will automatically be created the next time the user needs to send an attachment with Kiteworks.

Posted on May 9, 15:17 EDT
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
Resolved - The degraded performance that caused users to experience delays in data ingestion (e.g. dashboards not loading) and inability to export data has been resolved. The root causes were identified and remedied. Some users may continue to experience a delay in data ingestion as the system works through the backlog of ingestion requests. However, data exports are now functioning properly.
May 16, 16:06 EDT
Identified - Our vendor has indicated that "The root cause of this issues has been identified and is being remedied."

Via https://www.qualtrics.com/status/

May 16, 10:47 EDT
Investigating - Qualtrics survey software is experiencing degraded performance regarding all data across their data centers. Dashboards aren't loading and exporting data is affected.
May 16, 10:45 EDT
Resolved - The Canvas SpeedGrader incident is resolved. Performance has returned to normal for Canvas SpeedGrader Docviewer and Files. Instructure declared this incident resolved after monitoring their implemented fix for about an hour.

https://status.instructure.com/

May 16, 15:59 EDT
Update - The initial fix put in place by our vendor was unsuccessful in resolving the issues impacting Canvas SpeedGrader Docviewer and Files. They are currently monitoring a new fix put in place around 1:12PM and will provide us with updates after a period of monitoring.
May 16, 13:19 EDT
Monitoring - As of 10:00AM our vendor has implemented a fix to to resolve issues impacting Canvas SpeedGrader and Files, and are monitoring the results.
May 16, 10:13 EDT
Investigating - The Canvas SpeedGrader Docviewer is experiencing degraded performance. When trying to view an assignment submission, users receive an error "Service is currently unavailable. Try again later." The Files area is also affected. Files may not render for viewing, though they may upon reload.
May 16, 09:48 EDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - As of 12:54 our vendor declared the incident resolved. Canvas SpeedGrader Docviewer and Files performance has returned to normal.
May 13, 13:41 EDT
Monitoring - As of 11:45AM, our vendor has implemented a fix for the issues impacting Canvas SpeedGrader Docviewer and Files area. HUIT will continue to monitor alongside our vendor to ensure stability before declaring this incident resolved.
May 13, 13:04 EDT
Investigating - The Canvas SpeedGrader Docviewer is experiencing degraded performance. When trying to view an assignment submission, users receive an error "Service is currently unavailable. Try again later." The Files area is also affected. Files may not render for viewing, though they may upon reload.

Our vendor is currently investigating the issue and HUIT will provide updates as we receive more information.

May 13, 10:41 EDT
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - HUIT has resolved the issue that was causing some of our Windows machines to freeze unexpectedly. The root cause was a bug in a security software update that has since been rectified by the vendor.
May 10, 11:02 EDT
Investigating - HUIT is aware of an issue causing intermittent freezing on Harvard-issued Dell laptop models 7420 and 7320 (Central Administration). We believe the issue is related to a recent update, and we are actively working on a fix. We apologize for the inconvenience.
Mar 17, 15:14 EDT
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.