Partially Degraded Service
Canvas ? Operational
Email Services Operational
Office 365 Email & Calendar ? Operational
Google Apps Gmail ? Operational
my.harvard - Enterprise Student Systems (ESS) ? Operational
Network Services ? Operational
Zoom Operational
HarvardKey Operational
Duo Degraded Performance
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Degraded Performance
Identity & Access Management Services ? Operational
Collaboration & Sharing Services Operational
Sharepoint Operational
Google Apps Calendar Operational
Google Apps Drive Operational
CA Shared Drives ? Operational
FAS Shared Drives ? Operational
Microsoft OneDrive Operational
Secure File Transfer ? Operational
Microsoft Teams Operational
DropBox Operational
Teaching & Learning Platforms Operational
Harvard Wiki ? Operational
Qualtrics ? Operational
Other Teaching & Learning Platforms ? Operational
Service Management Applications Operational
Harvard Web Publishing Platform ? Operational
Library Technology Systems Operational
Alma ? Operational
HOLLIS (Primo) ? Operational
DASH ? Operational
EzProxy Operational
ILLiad ? Operational
Leganto Operational
LibAnswers ? Operational
LibGuides ? Operational
HR Applications ? Operational
Financial Applications Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle Financial Apps ? Operational
FieldGlass ? Operational
BUY-TO-PAY Powered by JAGGAER ? Operational
Sponsored Research Applications ? Operational
Alumni Affairs Applications ? Operational
Campus Services Applications Operational
FAS Admin Applications ? Operational
Telecommunication Systems ? Operational
Data Center Services ? Operational
Data Management Services ? Operational
HART ? Operational
QlikView Platform Operational
Financial Data Warehouse Operational
HR Data Warehouse Operational
Informatica Platform Operational
Collibra Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Thursday, March 11 from 6:00 PM to 8:00 PM, HUIT will be implementing phase 2 of Accellion Kiteworks system upgrade. During this maintenance window, Accellion Kiteworks services will be unavailable.
Important Note: The migration of previously received messages is expected to extend beyond the maintenance window. These messages may not be available into the weekend. The ability to send and receive new messages using Kiteworks, however, will be available immediately following the upgrade.
Posted on Feb 24, 17:56 EST
Past Incidents
Feb 26, 2021

No incidents reported today.

Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:01 EST
Scheduled - On Thursday, February 25 from 6:00 PM to 8:00 PM, HUIT will be implementing phase 1 of Accellion Kiteworks system upgrade. During this maintenance window, Accellion Kiteworks services will be unavailable.
Feb 24, 17:53 EST
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Resolved - The connection between HarvardKey and Active Directory has been restored. Password changes and new accounts in HarvardKey will now occur in AD as normal. All other communications have resolved as well and we have confirmed that affected applications are operating normally.
Feb 19, 18:09 EST
Update - HUIT has determined that connections between HarvardKey and Active Directory have now been impacted. We are currently unable to sync or update password changes with AD and new accounts are not able to be provisioned on AD. All other systems will update passwords, only AD account passwords are affected. We are currently investigating.
Feb 19, 17:36 EST
Identified - HUIT was able to identify and respond to the issue and we are seeing improvements in applications connectivity. Most of the alerts are showing clear.
Feb 19, 16:17 EST
Investigating - HUIT is investigating CloudShield network issues that are affecting some application such as DMS Exchange, QlikView, and Data Warehouse Applications.
Feb 19, 13:48 EST
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021
Completed - The scheduled maintenance has been completed.
Feb 14, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 07:00 EST
Scheduled - Between 7 and 8am on Sunday, February 14th, HUIT will be upgrading a database that is used by a handful of custom academic technology tools. During this window the following services may be intermittently unavailable:

- Canvas Manage Course Tools
- Canvas Account Admin Tools
- Canvas Slack Tool
- Canvas Course Information Tool
- Course Locator
- Student Locations Tool
- Academic Integrity Policy Tool
- AnnotationsX
- Media Management Tool
- Rubric Visualization Tool

Note that Canvas and Slack themselves are not impacted and will remain available during the maintenance event.
Feb 10, 17:46 EST
Feb 13, 2021
Completed - The scheduled maintenance has been completed.
Feb 13, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:01 EST
Scheduled - Tonight, the HUIT Networks team is troubleshooting low signal level on a fiber between the Border and LMAnet.
There is no impact to network customers.
Feb 12, 15:00 EST
Feb 12, 2021
Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 EST
Scheduled - On Thursday, February 11, 8 PM until Friday February 12, 6AM , the Network team is upgrading the network in the Longwood Medical Area to 100Gb/s.
No service interrupting is anticipated.
Feb 6, 07:34 EST