HUIT Status

Partially Degraded Service

Canvas Operational

Email Services Operational

Office 365 Email & Calendar Operational

Google Apps Gmail Operational

my.harvard - Enterprise Student Systems (ESS) Operational

Network Services Operational

Zoom Operational

HarvardKey Operational

Duo Degraded Performance

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Degraded Performance

Identity & Access Management Services Operational

Collaboration & Sharing Services Operational

Sharepoint Operational

Google Apps Calendar Operational

Google Apps Drive Operational

CA Shared Drives Operational

FAS Shared Drives Operational

Microsoft OneDrive Operational

Secure File Transfer Operational

Microsoft Teams Operational

DropBox Operational

Teaching & Learning Platforms Operational

Harvard Wiki Operational

Qualtrics Operational

Other Teaching & Learning Platforms Operational

Service Management Applications Operational

Harvard Web Publishing Platform Operational

Library Technology Systems Operational

Alma Operational

HOLLIS (Primo) Operational

DASH Operational

EzProxy Operational

ILLiad Operational

Leganto Operational

LibAnswers Operational

LibGuides Operational

HR Applications Operational

Financial Applications Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle Financial Apps Operational

FieldGlass Operational

BUY-TO-PAY Powered by JAGGAER Operational

Sponsored Research Applications Operational

Alumni Affairs Applications Operational

Campus Services Applications Operational

FAS Admin Applications Operational

Telecommunication Systems Operational

Data Center Services Operational

Data Management Services Operational

HART Operational

QlikView Platform Operational

Financial Data Warehouse Operational

HR Data Warehouse Operational

Informatica Platform Operational

Collibra Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Accellion Kiteworks Scheduled Upgrade - Phase 2 Mar 11, 18:00-20:00 EST

On Thursday, March 11 from 6:00 PM to 8:00 PM, HUIT will be implementing phase 2 of Accellion Kiteworks system upgrade. During this maintenance window, Accellion Kiteworks services will be unavailable.
Important Note: The migration of previously received messages is expected to extend beyond the maintenance window. These messages may not be available into the weekend. The ability to send and receive new messages using Kiteworks, however, will be available immediately following the upgrade.
Posted on Feb 24, 17:56 EST

Past Incidents

Feb 26, 2021

No incidents reported today.

Feb 25, 2021

Accellion Kiteworks Scheduled Upgrade - Phase 1

Completed - The scheduled maintenance has been completed.
Feb 25, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:01 EST

Scheduled - On Thursday, February 25 from 6:00 PM to 8:00 PM, HUIT will be implementing phase 1 of Accellion Kiteworks system upgrade. During this maintenance window, Accellion Kiteworks services will be unavailable.
Feb 24, 17:53 EST

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

CloudShield Network Issues

Resolved - The connection between HarvardKey and Active Directory has been restored. Password changes and new accounts in HarvardKey will now occur in AD as normal. All other communications have resolved as well and we have confirmed that affected applications are operating normally.
Feb 19, 18:09 EST

Update - HUIT has determined that connections between HarvardKey and Active Directory have now been impacted. We are currently unable to sync or update password changes with AD and new accounts are not able to be provisioned on AD. All other systems will update passwords, only AD account passwords are affected. We are currently investigating.
Feb 19, 17:36 EST

Identified - HUIT was able to identify and respond to the issue and we are seeing improvements in applications connectivity. Most of the alerts are showing clear.
Feb 19, 16:17 EST

Investigating - HUIT is investigating CloudShield network issues that are affecting some application such as DMS Exchange, QlikView, and Data Warehouse Applications.
Feb 19, 13:48 EST

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

Database upgrade will impact some academic technology tools

Completed - The scheduled maintenance has been completed.
Feb 14, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 07:00 EST

Scheduled - Between 7 and 8am on Sunday, February 14th, HUIT will be upgrading a database that is used by a handful of custom academic technology tools. During this window the following services may be intermittently unavailable:

- Canvas Manage Course Tools
- Canvas Account Admin Tools
- Canvas Slack Tool
- Canvas Course Information Tool
- Course Locator
- Student Locations Tool
- Academic Integrity Policy Tool
- AnnotationsX
- Media Management Tool
- Rubric Visualization Tool

Note that Canvas and Slack themselves are not impacted and will remain available during the maintenance event.
Feb 10, 17:46 EST

Feb 13, 2021

LMA Network Emergency Maintenance - Tonight

Completed - The scheduled maintenance has been completed.
Feb 13, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:01 EST

Scheduled - Tonight, the HUIT Networks team is troubleshooting low signal level on a fiber between the Border and LMAnet.
There is no impact to network customers.
Feb 12, 15:00 EST

Feb 12, 2021

LMA Network Maintenance February 11

Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 EST

Scheduled - On Thursday, February 11, 8 PM until Friday February 12, 6AM , the Network team is upgrading the network in the Longwood Medical Area to 100Gb/s.
No service interrupting is anticipated.
Feb 6, 07:34 EST