Update - The wireless network remains stable. Earlier today we received a patch from our network vendor to provide a long-term resolution to recent performance issues. The patch will be deployed early tomorrow morning, Friday, September 24, between 2:00 and 4:00 AM. During this time users may experience intermittent outages that are not expected to last more than 20-30 minutes.

Following the deployment of the patch, we will closely monitor network performance throughout the day. If you continue to experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu or ithelp@harvard.edu
Sep 23, 15:02 EDT
Update - The wireless network remains stable. We are continuing to monitor performance. If you experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 20, 16:13 EDT
Update - The wireless network has been stable through the weekend and this morning. We are continuing to monitor performance. If you experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 20, 10:17 EDT
Monitoring - The wireless network remains stable. We are continuing to monitor performance. If you experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 17, 16:15 EDT
Update - The wireless network remains stable. We are continuing to monitor speeds closely. If you experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 17, 08:55 EDT
Update - The wireless network has remained stable throughout the day, and we are continuing to monitor speeds closely. If you experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 16, 17:05 EDT
Update - Last night we implemented a vendor software update to fix the cause of this issue. HUIT teams are currently monitoring wireless network speeds in various locations across campus to evaluate the success of this update. If you continue to experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 16, 09:27 EDT
Identified - HUIT has identified the problem with the campus wireless network, and we are awaiting a vendor software update to fix it. The wireless network is accessible, but you may experience slow speeds, particularly when using Zoom or streaming video. We apologize for the inconvenience and encourage you to please report any areas of poor signal at https://wifimap.huit.harvard.edu.
Sep 15, 16:56 EDT
Investigating - Wireless Network Services are currently experiencing issues. Most people will experience slow wireless performance on campus (e.g., when using Zoom or streaming services). HUIT is aware and actively investigating the problem.
Sep 15, 16:06 EDT
Canvas ? Operational
Email Services Operational
Office 365 Email & Calendar ? Operational
Google Apps Gmail ? Operational
my.harvard - Enterprise Student Systems (ESS) ? Operational
Network Services ? Operational
Zoom Operational
HarvardKey Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Identity & Access Management Services ? Operational
Collaboration & Sharing Services Operational
Sharepoint Operational
Google Apps Calendar Operational
Google Apps Drive Operational
CA Shared Drives ? Operational
FAS Shared Drives ? Operational
Microsoft OneDrive Operational
Secure File Transfer ? Operational
Microsoft Teams Operational
DropBox Operational
Teaching & Learning Platforms Operational
Harvard Wiki ? Operational
Qualtrics ? Operational
Other Teaching & Learning Platforms ? Operational
Service Management Applications Operational
Harvard Web Publishing Platform ? Operational
Library Technology Systems Operational
Alma ? Operational
HOLLIS (Primo) ? Operational
DASH ? Operational
EzProxy Operational
ILLiad ? Operational
Leganto Operational
LibAnswers ? Operational
LibGuides ? Operational
HR Applications Operational
PeopleSoft Operational
Harvard Training Portal Operational
Harvard Careers Operational
Aurora HR Operational
Financial Applications Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle Financial Apps ? Operational
FieldGlass ? Operational
BUY-TO-PAY Powered by JAGGAER ? Operational
Sponsored Research Applications ? Operational
Alumni Affairs Applications ? Operational
Campus Services Applications Operational
FAS Admin Applications Operational
Telecommunication Systems ? Operational
Data Center Services ? Operational
Data Management Services ? Operational
HART ? Operational
QlikView Platform Operational
Financial Data Warehouse Operational
HR Data Warehouse Operational
Informatica Platform Operational
Collibra Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2021
Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 02:00 EDT
Scheduled - Earlier today (9/23) we received a patch from our network vendor to provide a long-term resolution to recent performance issues. The patch will be deployed early tomorrow morning, Friday, September 24, between 2:00 and 4:00 AM. During this time users may experience intermittent outages that are not expected to last more than 20-30 minutes.

Following the deployment of the patch, we will closely monitor network performance throughout the day. If you continue to experience slow speeds when using the campus wireless network, please report areas of poor signal at https://wifimap.huit.harvard.edu and submit a ticket to ithelp@harvard.edu
Sep 23, 15:13 EDT
Sep 23, 2021

Unresolved incident: Wireless Network Speed - Monitoring.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - Crimson Print Services have been restored. If you have any other Crimson Print related issues, please submit a ticket to ithelp@harvard.edu. Thank you.
Sep 20, 16:37 EDT
Investigating - Crimson Print Service is Degraded. HUIT is aware and actively investigating the problem.
Sep 20, 11:15 EDT
Resolved - CyberArk service has been restored. If you are still encountering issues with CyberArk, please reach out to IT Security Operations.
Sep 20, 11:48 EDT
Identified - HUIT has identified a solution and is currently reaching out to affected users.
Sep 20, 11:21 EDT
Investigating - CyberArk service is currently experiencing issues, impacting authentication for all applications using CyberArk. HUIT is aware and actively investigating the problem.
Sep 20, 10:21 EDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - The script edits are working, a backlog of changes will cause expected provisioning delays but the script is now connecting to HUIT Exchange without issue and is processing and will soon be back to normal operation. Issue should now be resolved
Sep 17, 18:46 EDT
Update - We have narrowed down the issue to a connection problem with License provisioning scripts. Edits have been made and we've confirmed connection to HUIT Exchange. We have since re-run the script and it's catching up on changes. We will check on the status as the script works through the backlog.
Sep 17, 18:11 EDT
Investigating - New email accounts currently cannot be provisioned on Office 365, HUIT Teams are investigating the issue.
Sep 17, 17:01 EDT
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:00 EDT
Scheduled - The Accellion Kiteworks Secure File Transfer Service will be unavailable on the evening of September 16th from 6pm to 8pm.

The system will be upgraded to version 7.5.1 which contains changes and improvements to the administrative console.
Sep 16, 11:48 EDT
Resolved - This intermittent service degradation has been resolved.
Sep 16, 13:23 EDT
Investigating - HarvardKey authentication service is degraded at this time. Some users may experience intermittent authentication errors when logging in to HarvardKey applications. Please try logging in again. If repeated attempts still do not let you in, please submit a ticket with the URL of the application you are trying to access to ithelp@harvard.edu.
Sep 16, 13:09 EDT
Sep 15, 2021
Sep 14, 2021
Resolved - The PeopleSoft platform is back to normal operations. We apologize for any inconvenience this may have caused.
Sep 14, 10:07 EDT
Monitoring - PeopleSoft is experiencing intermittent login issues. HUIT is actively investigating. In the meantime, it is recommended to try using an incognito browser window or clear your browser's cache and cookies.

If you continue to experience issues logging in to PeopleSoft please reach out to the HUIT Service Desk.
Sep 13, 15:23 EDT
Sep 13, 2021
Completed - The scheduled maintenance has been completed.
Sep 13, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:01 EDT
Scheduled - PeopleSoft and all external system transmissions will be unavailable starting on Friday, Sept 10 at 5:00 p.m. until Monday, Sept 13 at 8:00 a.m. (at the latest) due to the 2021 Fall release.

Users will not be able to access the system to report or approve time/absences, make changes to employee records, or send new hire transmits from Harvard Careers during this period. Although PeopleSoft will be unavailable, you will still be able to access your most recent W-2s by visiting ADP.

If the work completes sooner than that, there will be an update to this post.
Sep 7, 09:38 EDT
Sep 12, 2021

No incidents reported.

Sep 11, 2021
Completed - The scheduled maintenance has been completed.
Sep 11, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 10:03 EDT
Update - This planned maintenance has been rescheduled for 9/11/2021.
Aug 13, 16:45 EDT
Scheduled - TWS Production Environment upgrade activity is planned for this weekend starting on Saturday, Sept 11th at 10:00 AM and is expected to finish by 6:00 PM. Approximately 8 hours outage is expected. No ad-hoc requests for loads will be accommodated during this time. Scheduled loads are expected to run except for GMAS workstations identified. GMAS workstations will be released after the upgrade is complete ideally by 6:00 pm and then the jobs on the schedule will get executed.

We apologize for the disruption. We hope to make this outage as short as possible. TWS activity will complete by Saturday, Sept 11, by 6: 00pm at the latest, but hopefully sooner.
Sep 11, 13:03 EDT
Sep 10, 2021