Services are currently operating as normal. We will continue to monitor closely over the weekend. If you experience any further issues with services, please contact the HUIT Service Desk at 617-495-7777.
Posted May 03, 2024 - 17:27 EDT
Update
HUIT teams have identified the issue impacting login access to my.harvard, and we are seeing a return to normal service. We will continue to monitor the service closely. If you have any issues accessing my.harvard, please contact the HUIT Service Desk at 617-495-7777
Posted May 03, 2024 - 09:36 EDT
Update
We are continuing to investigate issues preventing users from logging into my.harvard. We sincerely apologize for the inconvenience.
If you experience any problems with additional services, please contact the HUIT Service Desk at 617-495-7777.
Posted May 03, 2024 - 08:45 EDT
Update
We are aware of continued issues logging into my.harvard. We have also received reports of intermittent issues with other services. We are investigating these issues and are working to restore service as soon as possible. We sincerely apologize for the inconvenience.
If you experience any problems with additional services, please contact your school's IT Service Desk, or the HUIT Service Desk at 617-495-7777. We will continuously monitor the situation and aim to resolve any issues as quickly as possible.
Posted May 02, 2024 - 19:27 EDT
Update
Most of our services are currently operational. However, we are still receiving reports of intermittent issues from some users regarding my.harvard logins. If you experience any problems with our services, please contact your school's IT Service Desk, or the HUIT Service Desk at 617-495-7777. We will continuously monitor the situation and aim to resolve any issues as quickly as possible.
HUIT is investigating intermittent reports of service disruptions.
Posted May 02, 2024 - 13:54 EDT
Monitoring
HUIT teams have identified the issue impacting access to the HarvardKey login page. A solution has been implemented and we are seeing a return to normal service. Users attempting to log in to HarvardKey-protected apps are now able to authenticate.
We will continue to monitor the situation. If you have any issues accessing applications behind HarvardKey please contact the HUIT Service Desk at 617-495-7777
Posted May 02, 2024 - 12:15 EDT
Update
HUIT teams have identified the issue impacting access to the HarvardKey login page. A solution has been implemented and we are seeing a return to normal service. Users attempting to log in to HarvardKey-protected apps are now able to authenticate.
We will continue to monitor the situation. If you have any issues accessing applications behind HarvardKey please contact the HUIT Service Desk at 617-495-7777
Posted May 02, 2024 - 12:11 EDT
Update
HUIT is aware of an issue affecting HarvardKey login. Users attempting to log in to HarvardKey-protected apps encounter a “502 / 504 Bad Gateway Error” message and are unable to authenticate.
We are actively investigating the issue and apologize sincerely for the inconvenience.
Posted May 02, 2024 - 11:00 EDT
Investigating
Harvard Key is currently experiencing a 502 Bad Gateway Error when logging in. We are actively investigating the problem. Please visit the HUIT Service Status Dashboard for regular updates about this situation. We apologize for the inconvenience and hope to resolve this issue soon.
Posted May 02, 2024 - 10:21 EDT
This incident affected: my.harvard - Enterprise Student Systems (ESS).