Slack Performance Issues

Incident Report for HUIT

Resolved

Slack has restored the service to normal operation as of 7PM

Posted Oct 05, 2020 - 19:33 EDT

Update

Slack are continuing to work to resolve these issues.

Posted Oct 05, 2020 - 16:49 EDT

Update

The errors are declining, though customers may not see any changes yet. Slack team is still continuing the investigation.

Posted Oct 05, 2020 - 15:28 EDT

Update

Per Slack, they are seeing signs of improvement, but users may still be seeing slow performance.

Posted Oct 05, 2020 - 13:44 EDT

Investigating

Some users are experiencing degraded performance across devices, specifically around sending messages or API calls. HUIT is investigating.

Posted Oct 05, 2020 - 11:51 EDT

This incident affected: Teaching & Learning Platforms (Other Teaching & Learning Platforms).